Question:

The use of an experienced person to teach and train someone with less knowledge in the given area.

A.

Counselling

B.

Helping

C.

Mentoring

D.

Time Management

Answer» c. Mentoring

Question:

What is meant by 360 degree appraisal?

A.

A system where the line manager rates subordinates simultaneously.

B.

A system where feedback is obtained from peers subordinates and supervisors.

C.

A system where a senior manager rates all line managers simultaneously.

D.

A system where every employee rates another employee chosen at random.

Answer» b. A system where feedback is obtained from peers subordinates and supervisors.

Question:

The most common activities performed by HR, which are often outsourced, are:

A.

Recruitment an selection

B.

Occupational health, payroll, pensions and training

C.

Human resource planning

D.

Assessment centres

Answer» b. Occupational health, payroll, pensions and training

Question:

When an employee’s performance is so poor that a written warning is required, the warning should __

A.

identify the standards by which the employee is judged

B.

provide examples of employees who met the standards

C.

provide examples of times when the employee did meet the standards

D.

be sent to the employee in question, to the manager’s superior, and to the EEO office

Answer» d. be sent to the employee in question, to the manager’s superior, and to the EEO office

Question:

An adjustment in your attitude and behavior towards meeting daily demand.

A.

Counselling

B.

Helping

C.

Mentoring

D.

Time Management

Answer» d. Time Management

Question:

Which theory concerns the use of objectives to manage performance?

A.

Probability theory

B.

Goal theory

C.

Results theory

D.

Outcomes theory

Answer» b. Goal theory