A. market penetration
B. market development
C. product development
D. both a and b
A. education of firm’s workers
B. training of firm’s workers
C. skills and expertise of firm’s workers
D. all of above
A. secondary equity
B. collective equity
C. primary equity
D. individual equity
A. extrinsic rewards
B. intrinsic rewards
C. motivation
D. detraction
A. measuring reaction
B. measuring learning
C. measuring behavior
D. measuring results
A. “what you are measuring”
B. “how you are measuring
C. “what are the set standards”
D. “the rules of performance appraisals
A. phased retirement
B. career management
C. talent management
D. modifying selection procedure