Question:

Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?

A.

behaviorally anchored rating scale

B.

management by objective

C.

narrative form technique

D.

forced distribution

Answer» b. management by objective

Question:

A problem(s) with management by objectives is (are) that it can:

A.

Be time consuming.

B.

Result in un measurable objectives.

C.

1 and 2

D.

None of the above.

Answer» c. 1 and 2

Question:

Designing a job according to the worker’s physical strength and ability is known as

A.

Ergonomics

B.

Task assortment

C.

Job autonomy

D.

None of the above

Answer» d. None of the above

Question:

Circumstances in which rewards normally impact on behavior are:

A.

When given a pay increase

B.

When the wage or salary is seriously out of line with expectations

C.

Will not occur as pay is a ‘hygiene factor’

D.

In all cases

Answer» b. When the wage or salary is seriously out of line with expectations

Question:

What is meant by 360 degree appraisal?

A.

A system where the line manager rates subordinates simultaneously.

B.

A system where feedback is obtained from peers subordinates and supervisors.

C.

A system where a senior manager rates all line managers simultaneously.

D.

A system where every employee rates another employee chosen at random.

Answer» b. A system where feedback is obtained from peers subordinates and supervisors.

Question:

Which component of performance management refers to communicating a firm’s higherlevel goals throughout the organization and then translating them into departmental andindividual goals?

A.

role clarification

B.

goal alignment

C.

performance monitoring

D.

direction sharing

Answer» d. direction sharing

Question:

An effective performance management helps in

A.

Evaluation of a job

B.

Evaluation of competitiveness in market

C.

Evaluate the decision taking capacity of managers

D.

Evaluate the decision taking capacity of the subordinates

Answer» a. Evaluation of a job

Question:

Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.

A.

True

B.

False

C.

none

D.

all

Answer» a. True

Question:

Which of the following is not a role played by the HR department regarding performance appraisals?

A.

Training of supervisors

B.

Monitoring the appraisal system

C.

Appraising of employees

D.

Ensuring compliance with EEO laws

Answer» c. Appraising of employees

Question:

Which of the following terms refers to an appraisal that is too open to interpretation?

A.

unclear standards

B.

halo effects

C.

strictness

D.

biased

Answer» a. unclear standards