Question:

Supervisors using the forced distribution appraisal method can protect againstbias claims by:

A.

Using multiple raters.

B.

Appointing a review committee.

C.

Training raters to be objective.

D.

All of the above.

Answer» b. Appointing a review committee.

Question:

Which of the following is most likely NOT a role played by the HR department in the performance appraisal process?

A.

conducting appraisals of employees

B.

monitoring the effectiveness of the appraisal system

C.

providing performance appraisal training to supervisors

D.

ensuring the appraisal system’s compliance with EEO laws

Answer» a. conducting appraisals of employees

Question:

Which approach states that no one management action or design will be suitable for all situations?

A.

Human behavior approach

B.

Role approach

C.

Systems approach

D.

Contingent approach

Answer» d. Contingent approach

Question:

Key performance indicators are used in situations when:

A.

When objectives cannot easily be expressed in terms of numbers

B.

When targets might be expressed in terms of delivery of a project

C.

When objectives can be established which are supportive or secondary to the organizations central objectives.

D.

Objectives that can be quantified using financial values.

Answer» c. When objectives can be established which are supportive or secondary to the organizations central objectives.

Question:

The discussion of an employees’ problem with the general objective of helping the worker cope with it.

A.

Counseling

B.

Training

C.

Education

D.

Job rotation

Answer» d. Job rotation

Question:

When goal setting, performance appraisal, and development are consolidated into a single, common system designed to ensure that employee performance supports a company’s strategy, it is called _____.

A.

strategic organizational development

B.

performance management

C.

performance appraisal

D.

human resource management

Answer» b. performance management

Question:

Company’s HR team is responsible for

A.

training of supervisors

B.

monitor appraisal system affectivity

C.

training employees

D.

All of above

Answer» d. All of above

Question:

One of the main reasons for the negative attitude of employees towards performance appraisal is

A.

It is associated with pay

B.

It gives away how bad they are

C.

It tends to become subjective because of poor implementation

D.

It is not useful for any other organizational activity

Answer» c. It tends to become subjective because of poor implementation

Question:

What did the Hawthorne experiments discover?

A.

That people need to belong to a ‘social group’

B.

That people need heat and good lighting to work well

C.

Money is a motivator

D.

It makes no difference how you treat people at work in relation to their behavior.

Answer» a. That people need to belong to a ‘social group’

Question:

The component of an effective performance management process that communicates the organization’s higher level goals throughout the organization and then translates these goals into departmental goals is called _____.

A.

role clarification

B.

goal alignment

C.

developmental goal setting

D.

direction sharing

Answer» d. direction sharing