Question:

Who conducts the field review method?

A.

Peers

B.

Supervisor

C.

Subordinates

D.

Someone from corporate office or the HR department

Answer» d. Someone from corporate office or the HR department

Question:

Which of the following, if true, best supports the argument that a graphic rating scale is the most appropriate performance appraisal tool for Suzanne to use?

A.

The firm wants Suzanne to evaluate her subordinates on an ongoing basis and to keep a log of critical incidents.

B.

Employees in Suzanne’s department who are categorized in the bottom 10% of the firm’s employees will be immediately dismissed.

C.

Suzanne wants to ensure that the firm is protected from employee discrimination lawsuits, so she has conducted a job analysis of each position.

D.

Suzanne wants a quantitative rating of each employee based on competencies important to the firm, such as problem-solving skills.

Answer» d. Suzanne wants a quantitative rating of each employee based on competencies important to the firm, such as problem-solving skills.

Question:

All of the following are considered best practices for administering fair performance appraisals EXCEPT _

A.

explaining how subordinates can improve their performance

B.

clarifying in advance what the performance expectations are

C.

basing the appraisal on observable job behaviors

D.

using subjective performance data for appraisals

Answer» d. using subjective performance data for appraisals

Question:

Direct non financial and financial payments received by employees for continuous workwith company are classified as

A.

benefits

B.

stock ownership

C.

loyalty scholarships

D.

all of above

Answer» a. benefits

Question:

Performance management is a continuous process because:

A.

It involves the human resource of the organization

B.

It involves the work environment of the organization.

C.

It involves planning, sharing, measuring, interacting, motivating and development of employees as well as organization

D.

It involves the strategies of the organization

Answer» c. It involves planning, sharing, measuring, interacting, motivating and development of employees as well as organization

Question:

Understanding the career aspirations of an employee, determining his capabilities and competencies and identifying the gaps is termed

A.

Need analysis

B.

Gap analysis

C.

Opportunity analysis

D.

Employee analysis

Answer» a. Need analysis

Question:

Which of the following is one of the primary complaints regarding the use of the forced distribution method for performance appraisals?

A.

difficult to implement

B.

harm to employee morale

C.

high costs of administration

D.

standardization of group sizes

Answer» b. harm to employee morale

Question:

A mentally or emotionally disquieting response to a difficult condition or situation.

A.

Stress

B.

Worries

C.

Burnout

D.

Eustress

Answer» a. Stress

Question:

Supratim has been promoted to the post of an Area Sales Manager just last week but finds himself lacking in some areas. His performance can be improved by

A.

Reprimanding him

B.

Training him

C.

Linking his pay to performance

D.

Providing him with an assistant

Answer» b. Training him

Question:

How organizations should be rewarding their employees is based:

A.

On best practice

B.

Is arbitrary

C.

Is based on understanding behavioral theories

D.

Is based on Herzberg theory

Answer» b. Is arbitrary