Question:

Which of the following is not a reason why performance appraisal is used by organizations?

A.

To allocate financial rewards.

B.

To clarify and define performance expectations.

C.

To determine promotion.

D.

Because it is a legal requirement.

Answer» d. Because it is a legal requirement.

Question:

Which of the following is not a type of performance appraisal?

A.

45 degree appraisal.

B.

Customer appraisals.

C.

Appraisal of managers.

D.

Team based appraisal

Answer» a. 45 degree appraisal.

Question:

What is the purpose of a ‘mystery shopper’?

A.

A person who pretends to be a manager to test the service process.

B.

A person pretends to be a real customer to test the service encountered.

C.

A person who pretends to be an employee to test service process.

D.

A person who works for a competitor and pretends to be a customer to test the service encountered.

Answer» b. A person pretends to be a real customer to test the service encountered.

Question:

Which of the following technique is least susceptible to personal bias?

A.

Forced choice

B.

Critical incidents

C.

Rating scales

D.

BARS

Answer» d. BARS

Question:

Which of the following terms refers to the process of allowing subordinates to rate their supervisor’s performance anonymously?

A.

supplemental evaluation

B.

downward feedback

C.

upward feedback

D.

peer evaluation

Answer» c. upward feedback

Question:

In career development, providing individual development plans for employees is part of

A.

individual role

B.

manager role

C.

employer role

D.

line manager

Answer» c. employer role

Question:

The most popular technique for appraising performance is the ______ method.

A.

alternation ranking

B.

graphic rating scale

C.

Likert

D.

MBO

Answer» b. graphic rating scale

Question:

Supervisors can ensure that employees are satisfied with their performance appraisals by ensuring that employees:

A.

Have the opportunity to present their ideas and feelings.

B.

Have a helpful and constructive supervisor conduct the interview.

C.

Do not feel threatened during the interview.

D.

All the above.

Answer» d. All the above.

Question:

Within the umbrella of group reward system comes.

A.

Equal pay

B.

Individual performance based pay

C.

Pay with group threshold

D.

All the above

Answer» d. All the above

Question:

Many schemes that reward employees and managers for something additional to their normal level of performance fail. Why?

A.

The link between extra pay and achievement is unclear

B.

They are detrimental to trade union agreements

C.

PRP is controversial

D.

Everyone should receive the same

Answer» a. The link between extra pay and achievement is unclear