Question:

Mentoring is very useful when mentors works for

A.

same department

B.

different department

C.

informal training

D.

formal training

Answer» a. same department

Question:

Performance plans to be successful and sustainable the plan must

A.

Provide for independent employee voice and participation

B.

The decision to initiate a new plan

C.

Its design

D.

All of the above

Answer» d. All of the above

Question:

When an employee’s performance is so poor that a written warning is required, the warning should

A.

identify the standards by which the employee is judged

B.

provide examples of employees who met the standards

C.

be mailed to the employee and to an EEOC representative

D.

provide examples of times when the employee met the standards

Answer» a. identify the standards by which the employee is judged

Question:

Performance management should be a process which is a:

A.

Once a year task

B.

Twice a year activity

C.

Ongoing process or cycle

D.

Is engaged in when the appraisals are carried out

Answer» c. Ongoing process or cycle

Question:

Annualized hours refers to:

A.

Those individuals who are seasonal workers

B.

Those employees working on shifts

C.

Full-time permanent employees

D.

Calculating working time on an annual rather than a weekly basis

Answer» d. Calculating working time on an annual rather than a weekly basis

Question:

When using goal setting in performance management, the goals should be _____.

A.

easy

B.

challenging

C.

specific

D.

All the above

Answer» d. All the above

Question:

People are known to be more productive when they:

A.

Are knowledgeable of their results through feedback as to how they are performing.

B.

Have clear, attainable objectives (also called goals) to achieve.

C.

Are involved in setting of tasks and objectives.

D.

(a), (b) and (c)

Answer» d. (a), (b) and (c)

Question:

Which is the simplest and most popular technique for appraising employee performance?

A.

Rating Scales

B.

Critical Incident

C.

Cost accounting

D.

BARS

Answer» a. Rating Scales

Question:

In general, it has been shown that the single best predictor of job performance across different jobs and organizational settings is which of the following?

A.

Personality tests

B.

Work-sample tests

C.

Cognitive ability tests

D.

Handwriting analysis

Answer» c. Cognitive ability tests

Question:

A set wage or salary is an expression of what type of reward?

A.

Rewards as rights

B.

Rewards as those which are contingent

C.

Rewards which are discretionary

D.

PRP

Answer» a. Rewards as rights