Question:

What is the first step in the appraisal process?

A.

giving feedback

B.

defining the job

C.

administering the appraisal tool

D.

making plans to provide training

Answer» b. defining the job

Question:

Which of the following options is not one of the approaches to HRM?

A.

Human Resource approach

B.

Systems approach

C.

Contingent approach

D.

Statistical approach

Answer» d. Statistical approach

Question:

The performance management distinct feature is

A.

continuous evaluating

B.

continuous re-evaluating

C.

never evaluating performances

D.

evaluating for salary purposes

Answer» b. continuous re-evaluating

Question:

The resource based view of the firm is one that believes the key human resources are:

A.

Those employees not members of trade unions

B.

Knowledge workers

C.

Used to create new capabilities that help achieve organisational success

D.

Those willing to work overtime

Answer» c. Used to create new capabilities that help achieve organisational success

Question:

The _____ performance appraisal method ranks the highest employees and lowest employees in alternate order.

A.

Paired comparison

B.

Behaviorally anchored rating scale

C.

Forced distribution

D.

Alternation ranking

Answer» d. Alternation ranking

Question:

The first step in ‘appraising process’ is

A.

defining the job

B.

training session

C.

feedback session

D.

interview sessions

Answer» a. defining the job

Question:

Suppose you have five employees to rate. You make a chart of all possible pairs of employees for each trait being evaluated. Then, you indicate the better employee of the pair for each pair. Finally, you add up the number of positives for each employee. In this case, you have used the _____ method of performance appraisal.

A.

graphic ranking scale

B.

constant sum ranking scale

C.

alternation ranking

D.

paired comparison

Answer» d. paired comparison

Question:

Who is in the best position to observe and evaluate an employee’s performance for the purposes of a performance appraisal?

A.

peers

B.

customers

C.

rating committees

D.

immediate supervisor

Answer» d. immediate supervisor

Question:

Reward management in the modern era involves:

A.

Just dealing with issues of pay

B.

A total reward approach

C.

Dealing solely with trade unions

D.

Dealing solely with legal issues

Answer» b. A total reward approach

Question:

An advantage of Management by Objectives (MBO) is

A.

avoids central tendency and biases

B.

jointly agreed performance objectives

C.

provides behavioral anchors

D.

ongoing basis evaluation

Answer» b. jointly agreed performance objectives