Question:

When the person’s performance is not satisfactory but can be improved is

A.

satisfactory-promotable interview

B.

satisfactory-not promotable interview

C.

unsatisfactory-correctable interview

D.

unsatisfactory-uncorrectable interview

Answer» c. unsatisfactory-correctable interview

Question:

Herzberg (2003) and Kohn (1993a) have consistently taken the view that rewards such as performance related pay fail to deliver because:

A.

They are viewed as ‘hygiene factors’

B.

They are motivators

C.

They are unfair

D.

They are unwelcome by trade unions

Answer» a. They are viewed as ‘hygiene factors’

Question:

Training evaluation criteria include all but

A.

Reactions

B.

Learning

C.

Behavior

D.

Relevance results

Answer» c. Behavior

Question:

To be effective a point based rating systems require:

A.

Close management control

B.

Comprehensive, reliable and consistent information

C.

Objectivity in assessments

D.

360% assessments

Answer» c. Objectivity in assessments

Question:

Performance management combines performance appraisal with _____ to ensure that employee performance is supportive of corporate goals.

A.

goal setting

B.

training

C.

incentive systems

D.

All the above

Answer» d. All the above

Question:

The process that enables manager to make comparison between employee’s and his department goals is

A.

direction sharing

B.

goal alignment

C.

rewards and recognition

D.

coaching and development support

Answer» b. goal alignment

Question:

When designing an actual appraisal method, the two basic considerations are

A.

who should measure and when to measure

B.

when to measure and what to measure

C.

what to measure and who should measure

D.

what to measure and how to measure

Answer» d. what to measure and how to measure

Question:

Performance management is an interlinked process because:

A.

It interlinks the organization with the globalized market

B.

It interlinks with other key processes such as business strategy, employee development, total quality management and other business processes.

C.

It interlinks the individual goals with the organizational goals.

D.

It interlinks the management and subordinates

Answer» b. It interlinks with other key processes such as business strategy, employee development, total quality management and other business processes.

Question:

Objective-based rating scales are:

A.

Subjectively determined

B.

Based on a points-based system

C.

Measures of performance against objectives set

D.

Manager-allocated rating scales

Answer» c. Measures of performance against objectives set

Question:

From the strategic point of view, in which three categories can an organization be grouped?

A.

Defenders

B.

Prospectors

C.

Analyzers

D.

All the above

Answer» d. All the above