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Designing and Managing Services

The marketing which describes the skills to serve the clients is classified as _________?

July 17, 2022October 3, 2021 by admin
The marketing which describes the skills to serve the clients is classified as _________?

A. interactive marketing
B. internal marketing
C. external marketing
D. descriptive marketing

Categories Designing and Managing Services, Marketing Mcqs

According to service quality model, the ability to provide the service accurately and dependably is classified as __________?

July 18, 2022October 3, 2021 by admin
According to service quality model, the ability to provide the service accurately and dependably is classified as __________?

A. empathy
B. reliability
C. responsiveness
D. assurance

Categories Designing and Managing Services, Marketing Mcqs

The services such as repair and installation services are classified as __________?

July 17, 2022October 3, 2021 by admin
The services such as repair and installation services are classified as __________?

A. empathy services
B. value-augmenting services
C. facilitating services
D. assurance services

Categories Designing and Managing Services, Marketing Mcqs

The kind of qualities that buyers used to evaluate before purchasing the product are classified as __________?

July 17, 2022October 3, 2021 by admin
The kind of qualities that buyers used to evaluate before purchasing the product are classified as __________?

A. search qualities
B. credence qualities
C. experience qualities
D. minor qualities

Categories Designing and Managing Services, Marketing Mcqs

The act of specific performance offered by one party to another and tangible in nature is classified as __________?

July 17, 2022October 3, 2021 by admin
The act of specific performance offered by one party to another and tangible in nature is classified as __________?

A. service
B. product
C. co-branding
D. None of the above

Categories Designing and Managing Services, Marketing Mcqs

The hospitals, loan agencies, postal services and schools are examples of the services of __________?

July 17, 2022October 3, 2021 by admin
The hospitals, loan agencies, postal services and schools are examples of the services of __________?

A. government sector
B. private non-profit sector
C. manufacturing sector
D. business sector

Categories Designing and Managing Services, Marketing Mcqs

The legal staff, computer operators and accountants are the examples of services of __________?

July 17, 2022October 3, 2021 by admin
The legal staff, computer operators and accountants are the examples of services of __________?

A. government sector
B. private non-profit sector
C. manufacturing sector
D. business sector

Categories Designing and Managing Services, Marketing Mcqs

Considering the categories of services mix, the air travel with eatable is classified as _________?

July 18, 2022October 3, 2021 by admin
Considering the categories of services mix, the air travel with eatable is classified as _________?

A. tangible goods with accompanying services
B. pure tangible goods
C. pure services
D. major service with minor goods

Categories Designing and Managing Services, Marketing Mcqs

According to service quality model, the willingness of employees to solve the problems of the customers is classified as __________?

July 18, 2022October 3, 2021 by admin
According to service quality model, the willingness of employees to solve the problems of the customers is classified as __________?

A. responsiveness
B. assurance
C. empathy
D. reliability

Categories Designing and Managing Services, Marketing Mcqs
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