A. pure services
B. major service with minor goods
C. tangible goods with accompanying services
D. pure tangible goods
Designing and Managing Services
According to categories of services mix, and the products that have no accompanying services are classified as ___________?
A. tangible goods with accompanying services
B. pure tangible goods
C. pure services
D. major service with minor goods
The characteristics of services include __________?
A. variability and inseparability
B. intangibility
C. perishability
D. all of the above
The churches, museums and charities are examples of the services of _________?
A. government sector
B. private non-profit sector
C. manufacturing sector
D. business sector
The set of services expected by the customers are classified as ___________?
A. interactive service package
B. descriptive service package
C. primary service package
D. secondary service package
If the price of product is $150, cost of maintenance is $15 and the discounted salvage value is $85, then the life cycle cost of product is _________?
A. $80
B. $165
C. $15
D. $85
The qualities of product that buyers evaluate after purchasing the product is classified as ___________?
A. minor qualities
B. search qualities
C. credence qualities
D. experience qualities
The categories of services mix and intangible are classified as the example of _________?
A. pure tangible goods
B. pure services
C. tangible goods with accompanying services
D. major service with minor goods
To create strategy between demand and supply, the peak time efficiency, shared services and increased service participation are strategies of ________?
A. descriptive side
B. demand side
C. supply side
D. complementary side
The purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate __________?
A. purchase cycle cost
B. cost of responsiveness
C. life cycle cost
D. assurance cost