Question:
What is the purpose of a ‘mystery shopper’?
| A. |
A person who pretends to be a manager to test the service process. |
B. |
A person pretends to be a real customer to test the service encountered. |
C. |
A person who pretends to be an employee to test service process. |
D. |
A person who works for a competitor and pretends to be a customer to test the service encountered. |
Answer» b. A person pretends to be a real customer to test the service encountered. |
| Note: |
The above multiple-choice question is for all general and Competitive Exams in India. |