QuizMaster Which of the following statements is false?
A. Organizations are now less hierarchical in nature
B. Organizations are now generally focusing upon domestic rather than international matters
C. Organizations have adopted more flexible norms
D. Organizations have been subject to a raft of organizational change programs
Which of the following is not a function normally performed by HR department?
A. Accounting
B. Recruitment and Selection
C. Pay and Reward
D. Employee Relations
The term used before the language of modern HRM was ___________?
A. Labour Relations
B. Personnel Management
C. Industrial Management
D. All of the above
The meaning of the acronym HRM is ______________?
A. Human Relations Management
B. Humanistic Resource Management
C. Human Resource Management
D. Human Resourceful Management
Companies that practice both a reactive and proactive marketing orientation are implementing a __________ and are likely to be the most successful.
A. Total market orientation
B. External focus
C. Customer focus
D. Competitive, customer focus
The concept holds that consumers and businesses, if left alone, will ordinarily not buy enough of the organization’s products is termed as____________?
A. Production Concept
B. Selling Concept
C. Marketing Concept
D. Buying Concept
The ________ concept holds that consumers will favor those products that offer the most quality, performance, or innovative features.
A. Product
B. Marketing
C. Production
D. Selling
Many brick-and-click competitors became stronger contenders in the marketplace than the pure-click firms because they had a larger pool of resources to work with and ________.
A. Better prices
B. Well-established brand names
C. One-on-one communications
D. direct selling capability
A. Customer value
B. Customer delight
C. total service solution
D. intangible benefit(s)
Rising promotion costs and shrinking profit margins are the result of ___________.
A. Changing technology
B. Globalization
C. Deregulation
D. Heightened competition